Staff Information

Photo of Pam Kennedy
Senior Consultant
Naarm (Melbourne)
pam.k [at]

Pam is a highly experienced consultant, researcher and senior executive. Prior to her work as a consultant, Pam led QICSA, a not-for-profit accreditation and quality improvement organisation, up to and including its merger to become part of Quality Innovation Performance (QIP). Pam subsequently oversaw QIP’s Victorian review and accreditation programs across many quality frameworks including the Quality Improvement Council Standards, Australian Service Excellence Standards, Victorian Human Services Standards, National Safety and Quality Health Service Standards, National Standards for Mental Health Services, Rainbow Tick Standards and others.

Pam has worked in several major evaluation and research projects in areas such as family violence, education, accreditation and leadership development. In 2017-18 she led the review of community health sector accreditation processes on behalf of the Victorian Department of Health and Human Services.

Pam has extensive experience in quality improvement and organisational development. She has led a range of Lirata’s strategic planning, organisational review, change management and systems development projects for clients as diverse as WEstjustice, Domestic Violence Victoria, Foundation House and Anchor Inc. Pam has excellent skills in applying the principles of good governance across diverse organisational types and settings, optimising strategic positioning, and developing highly effective workplace systems.

Pam also works for Rainbow Health Victoria, with a focus on valuing and celebrating diversity in all its rich forms. Through her work on the Rainbow Tick Standards, Pam has made a significant contribution to improving the way that services respond to the needs of lesbian, gay, bisexual, trans and gender diverse and intersex communities. Pam’s earlier career spanned more than twenty years as a physiotherapist, physiotherapy manager and multi-disciplinary team manager, with almost ten years leading and managing community health teams in Victoria.

Pam’s work is motivated by her personal values of inclusion, celebrating diversity, social justice and achieving excellence. She brings a thorough understanding of the complexities of the health care and community sectors and a passion for working collaboratively with organisations; she aims to build capability, and achieve service excellence, equity and better outcomes. She has a proven capacity to build fit-for-purpose and adaptable workplace systems and deliver effective quality improvements; tender for and commission new services; and collaborate with and manage diverse stakeholders. Pam enjoys engaging and developing people through training and facilitation opportunities.


2005 Master of Primary Health Care, Flinders University
2004 Certificate IV in Workplace Assessment and Training, Box Hill TAFE
1975 Bachelor of Physiotherapy, University of Queensland


Member, Australian Institute of Company Directors
Member, International Society for Quality in Healthcare
Member, Australian College of Health Service Management
Member, Australian Evaluation Society

Key service areas



Program review
Organisational review
System review
Organisational planning
Organisational policy and systems development
Human resources advisory
Change management and conflict resolution
Training and mentoring


Primary health
Quality improvement & accreditation

Population groups

LGBTIQA+ people

Working with Lirata

- current

Projects led by Pam

Other projects involving Pam