Their profile remains on our site to acknowledge their contribution to our organisation.
Pam is a highly experienced consultant, researcher and senior executive. Prior to her work as a consultant, Pam led QICSA, a not-for-profit accreditation and quality improvement organisation, up to and including its merger to become part of Quality Innovation Performance (QIP). Pam subsequently oversaw QIP’s Victorian review and accreditation programs across many quality frameworks including the Quality Improvement Council Standards, Australian Service Excellence Standards, Victorian Human Services Standards, National Safety and Quality Health Service Standards, National Standards for Mental Health Services, Rainbow Tick Standards and others.
Pam has extensive experience in quality improvement and organisational development. She led a range of Lirata’s strategic planning, organisational review, change management and systems development projects for clients as diverse as WEstjustice, Domestic Violence Victoria, Foundation House and Anchor Inc.
Pam also worked for Rainbow Health Victoria, with a focus on valuing and celebrating diversity in all its rich forms. Through her work on the Rainbow Tick Standards, Pam made a significant contribution to improving the way that services respond to the needs of lesbian, gay, bisexual, trans and gender diverse and intersex communities. Pam’s earlier career spanned more than twenty years as a physiotherapist, physiotherapy manager and multi-disciplinary team manager, with almost ten years leading and managing community health teams in Victoria.
Pam’s career was motivated by her personal values of inclusion, celebrating diversity, social justice and achieving excellence. Pam retired from consultancy work in late 2022.